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BLACK LUME SUPPORT

Questions Before—or After—Dark?

Questions about sizing, an existing order, custom work, or carrying Black Lume? Send us a message through the form on this page. Every inquiry is reviewed by our team, and we will respond as soon as we can with a thoughtful answer.

How Can We Help?

Ring Sizing Before You Order

The right fit starts with an accurate measurement. We strongly recommend confirming your size with a jeweler or a rigid ring sizer before ordering. String measurements and printable sizing guides can be inaccurate, and wider bands may feel more snug than narrow rings.

If you are between sizes or unsure which size to choose, contact us before placing your order and tell us which ring you are considering.

Questions About an Existing Order

Please include your order number and the email address used at checkout in your message. That helps us locate your order quickly and give you the most accurate update possible.

Custom Work & Collaborations

Have an idea that belongs after dark? Tell us about the piece, materials, colors, size, quantity, and the story behind what you want to create. We welcome inquiries from designers, creators, brands, and artists interested in developing something original together.

Wholesale & Retail Partnerships

If you are interested in carrying Black Lume, include your business name, location, website or social profile, and the products or quantities you are considering. We will review the opportunity and follow up with the most relevant information.

Made by Hand. Never Rushed.

Black Lume pieces are crafted and finished by hand, one at a time. Please allow 2–4 weeks for crafting before shipping. Carrier transit time begins after your piece has been completed, inspected, and prepared for shipment.

Send Us a Message

Use the form below and include as much detail as possible. Whether you need help choosing a size, want an update on your order, or have an ambitious new idea, we are here to help.